Inner Light Shop's Shipping Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

A Shipping Carrier will be verified with the checkout window.

Overnight delivery is only available for orders with delivery addresses within Canada.

Standard Ground Shipping (1-7 Business Days)

$9.95 Flat Rate Standard Ground (1-7 Business Days)

**Extra Shipping Charges May Apply**

Standard Ground Shipping

Shipment to P.O. boxes or APO/FPO addresses

InnerLightShop.ca ships to addresses within Canada.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24-48 hours.

Customs, Duties, and Taxes

InnerLightShop.ca is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

InnerLightShop.ca is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

At This Time We currently do not ship outside Canada

If you ship outside Canada, please feel free to contact us

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the shipping carrier. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded. Inner Light Shop will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Call 905-727-8883
Or alert us at InnerLightShop@gmail.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.